Customer Help
Our HangoverHeal team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. You’ll receive a confirmation email with tracking details as soon as your order ships from our Europe-based warehouse.
We offer standard shipping (5–7 business days) to the US, UK, Canada, Australia and other countries. Shipping options and costs are displayed at checkout based on your location.
Yes, we currently ship worldwide including Asia, North & Central America, Europe and Oceania from our Europe warehouse.
Once your order ships, you’ll receive a tracking link via email. You can also track your order by logging into your HangoverHeal account on our website and viewing your order details.
If your order is delayed beyond the estimated delivery time, please check your tracking link for updates. If there’s still an issue, contact us at support@hangoverheal.com, and we’ll resolve it promptly.
Yes, we can ship to PO Boxes and APO addresses using standard shipping. Please note that expedited shipping may not be available for these addresses due to carrier restrictions.
Customers in different countries may be subject to customs or import fees, which vary by country and are the buyer’s responsibility. We recommend checking your local regulations before ordering.
Unfortunately, we cannot combine orders after they’ve been placed. To save on shipping, we suggest adding all items to your cart before checking out, such as our 3-pack Recovery Bundle for extra savings.
If you need to swap an item
Returns and Exchanges
We offer a hassle-free 30-day return policy. If you’re not satisfied with HangoverHeal, you can return it within 30 days of delivery for a full refund or exchange, provided the product is unused and in its original packaging.
To initiate a return, email us at support@hangoverheal.com with your order number and reason for return. We’ll provide a return shipping label and instructions to ensure a smooth process.
Yes, exchanges are available within 30 days of delivery. Contact us at support@hangoverheal.com to arrange an exchange for another HangoverHeal product, such as switching to the 3-pack Recovery Bundle, subject to availability.
If the return is due to our error (e.g., damaged or incorrect item), we cover the return shipping costs. For other returns, the customer is responsible for return shipping fees, which can be deducted from your refund if using our prepaid label.
Once we receive your returned item, we’ll process your refund within 3–5 business days. Refunds are issued to your original payment method, and you’ll receive a confirmation email once completed.
We accept returns only for unused products in their original packaging to ensure quality and safety. If the product is defective or damaged upon arrival, please contact us at support@hangoverheal.com for a resolution.
If your HangoverHeal product arrives damaged or defective, contact us within 7 days at support@hangoverheal.com with your order number and photos of the issue. We’ll promptly send a replacement or issue a refund at no cost to you.
Yes, you can return bundle purchases like the 3-pack Recovery Bundle within 30 days, as long as all items are unused and in their original packaging. Partial returns of bundles may result in a prorated refund based on the items returned.