Last Updated: April 22, 2025
At HangoverHeal, we want you to be completely satisfied with your purchase of our natural hangover relief products. If for any reason you’re not happy, we offer a straightforward refunds and returns process. This policy applies to all purchases made on hangoverheal.com.
1. Eligibility for Returns
You may return HangoverHeal products within 30 days of delivery under the following conditions:
- The product must be unused and in its original packaging, including all labels and seals intact.
- You must provide proof of purchase, such as your order number or receipt.
- Returns for damaged or defective items are accepted if reported within 7 days of delivery (see Section 4 below).
2. How to Return a Product
To initiate a return:
- Contact our support team at support@hangoverheal.com with your order number and reason for return within 30 days of delivery.
- We’ll provide you with a return shipping label and instructions.
- Package the unused product securely in its original packaging and ship it back to us using the provided label.
- Once we receive and inspect the returned item, we’ll notify you via email about the approval or rejection of your refund.
3. Refunds Process
- Refund Timeline: Refunds are processed within 3–5 business days after we receive and approve your returned item.
- Refund Method: Refunds will be issued to your original payment method (e.g., credit card, PayPal). You’ll receive a confirmation email once the refund is processed.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).
- Return Shipping Costs: If the return is due to our error, we cover the return shipping costs. For other returns, the customer is responsible for return shipping fees, which can be deducted from your refund if using our prepaid label.
- Bundle Purchases: For bundle purchases like the 3-pack Recovery Bundle, partial returns may result in a prorated refund based on the items returned.
4. Damaged or Defective Items
If your HangoverHeal product arrives damaged or defective:
- Contact us within 7 days of delivery at support@hangoverheal.com with your order number and photos of the issue.
- We’ll provide a return shipping label and either send a replacement or issue a full refund, including any shipping costs, at no cost to you.
5. Non-Returnable Items
The following items are non-returnable for health and safety reasons:
- Products that have been opened or used.
- Products not in their original packaging or missing labels/seals.
- Products returned after the 30-day return window.
6. Exchanges
We offer exchanges within 30 days of delivery for another HangoverHeal product (e.g., switching to the 3-pack Recovery Bundle), subject to availability. To request an exchange, contact us at support@hangoverheal.com with your order number and preferred item. Exchange shipping costs are handled the same as returns (see Section 3).
7. Contact Us
If you have any questions about this Refunds and Returns Policy or need assistance with a return, please reach out to our support team:
- Email: support@hangoverheal.com
- Response Time: We’ll respond within 1–2 business days to assist you.
We’re here to ensure your experience with HangoverHeal is seamless and satisfying. Thank you for choosing us for your natural hangover relief needs!